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FAQ

Support & Contact FAQs

Common questions about getting help from the MokoHost team.

You can reach us anytime through live chat, a support ticket, email or phone. Whatever you prefer, our Nigerian-based team is ready to help you with hosting, domains, email and billing.
Yes. Our expert support team is available 24/7, so you can get help whenever you need it, day or night.
Live chat is usually answered within minutes, and tickets and emails are answered quickly by our team so you are never left waiting when something needs attention.
Yes. Our experts will migrate your website, emails and databases from your current host for free, with no downtime and no data loss. Just contact us after signing up.
Yes. You can call our Nigerian support line for direct help, in addition to live chat and tickets, so you can always speak to a real person when you need to.
It helps to have your domain name, the email on your account and a short description of the issue (with any error messages or screenshots). With those, our team can look into your request and resolve it much faster.