We take your privacy seriously. This policy applies to any information we get from you. We use this information to keep in touch with you about our services, update our records, and maintain your account with us. It also helps us improve our web site, detecting and preventing fraud or misuse, and enabling third parties to perform technical tasks on our behalf. We always work hard to keep your information private at MokoHost.

Information We Collect

Personal Information

When you sign up for our services, we may collect personal details such as your name, email address, phone number, and billing information. This information is essential for creating and managing your account, registering domains, ensuring accurate billing, and delivering our services to you.

Usage Data

As part of our commitment to providing an optimized and secure online environment, we automatically collect certain usage data as you interact with our website and services. This includes your IP address, browser type, device information, pages visited, and other usage patterns. This data is crucial for analyzing how our services are utilized, identifying areas for improvement, and maintaining the overall security and performance of our hosting platform.

How We Use Your Data?

MokoHost may use personal data for the following purposes:

For Identification

We gather and process personal identification information to establish user identities, facilitate service usage, and enable domain name registration. Additionally, this data allows us to offer user support, inform users about upcoming updates or improvements, convey changes to our Terms of Service, and share other important information.

To Manage your Account

To manage your registration as a user of our Services. The personal data you provide gives you access to different functionalities of the Services we offer that are available to you as a registered user.

For Personalized Promotions

In order to offer personalized promotions to our users, we may perform data analysis using the information you share with us and your engagements on MokoHost and its users.

For Sending of Service and Billing Messages

MokoHost might reach out to you to share important information about our services or how you use them. This could involve sending notifications (via any available communication channels) regarding temporary service suspensions for maintenance, sending reminders or warnings about upcoming or overdue payments for your current or upcoming subscriptions, addressing your support tickets or emails, forwarding complaints about abuse related to your hosting plan, or notifying you about significant changes in our services. Please be aware that there are no opt-out options for these crucial Service and Billing Messages unless you decide to deactivate your account, indicating that you are no longer a user of MokoHost.

To Keep you Informed about your Pending Order

We might send you an email notification updating you on the status of your pending orders. These notifications stem from our legitimate interest in enhancing your experience and addressing any concerns related to your orders. You have the complete right to opt-out of receiving such notifications anytime using the unsubscribe link in the email or adjusting your preferences in your account settings.

To Prevent Abuse and Fraud

To ensure the safety of our hosting platform, MokoHost monitors user activities using intelligent tools to detect anything unusual and adheres to strict security rules. Additionally, we utilize collected information to identify and prevent abuse, fraud, spam, as well as other illegal and harmful activities.

For Feedback Purposes

We may contact you via email or involve an external company (in which case, we would share your name, email address, and reference number), to review any services and/or products you received from us in order to collect your feedback and improve our services.

To Contact You

We reach out to you for various reasons related to your account, like giving you updates, solving issues, or collecting any fees owed. This could also include seeking your opinions through surveys, sending company updates, or contacting you as needed to enforce our User Agreement or comply with the law. We may use email, phone, text messages, or our portal to get in touch with you for these purposes.

Retention of Your Personal Data

MokoHost will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. Once your personal data is no longer needed, we ensure its secure and proper disposal.

MokoHost will also retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our service, or we are legally obligated to retain this data for longer time periods.

Disclosing Information

We prioritize the confidentiality of your personal information and do not disclose it to third parties, with the exception of affiliates providing services through links in your CPanel. This sharing is intended to enhance your use of additional amenities linked to your hosting account.

Your personal information may be utilized to maintain communication and update you on our business developments. Additionally, we may share anonymous, grouped data with potential partners, affiliates, and trustworthy third parties. We take precautions in selecting ethical affiliates and service providers who prioritize privacy. Nevertheless, we don't make representations about the practices of these companies.

Your Rights

MokoHost collects personal data solely for the purposes outlined in this Policy, ensuring that the information is not used for any other purpose inconsistent with the original intent.

As a user, you have the following rights regarding your personal data with MokoHost:

• the right to request and access your personal data stored by MokoHost.
• the right to request rectification and modification of inaccurate/incorrect information about you.<
• the right to withdraw consent at any time; for instance, you can opt-out of receiving marketing materials or unsubscribe from newsletters.
• the right to be informed and provide consent before the processing of personal data for purposes other than the originally collected intent.
• the right to request the deletion of your personal data.
• the right to request that MokoHost restricts the processing of your personal data.
• the right to request information about any specific processing of your personal data.

Compliance with Laws and Law Enforcement

In collaboration with government and law enforcement, we uphold legal standards. When mandated by valid government or law requests, we may share user information. This decision is made at our discretion, believing it's necessary to respond to legal processes, safeguard your rights and property, or those of others. Our aim is to ensure public safety and halt activities deemed illegal or unethical.

Log Files

To make our website better, we collect information about you through site statistics and log files from third-party partners. This includes things like your IP address. We use this data to identify issues with our server and manage our website. We also look at general demographic information to enhance your browsing and purchasing experience. Importantly, this information is not connected to anything that identifies you personally.

Cookies

Learn more about how we use cookies to enhance your experience. See our Cookies Policy.

Changes to this Privacy Policy

We may occasionally update our Privacy Policy. Any changes will be communicated by posting the updated Privacy Policy on this page. In addition, we will notify you through email and/or with a noticeable announcement on our service before the changes take effect. The "Last updated" date at the top of this Privacy Policy will also be revised accordingly. It is recommended to check this page regularly for updates, as changes become effective once posted here.

Contact Us

If you have any questions about this Privacy Policy, please contact us at support [at] mokohost.com